Refund policy

At Anna Strip, we want you to love what you ordered. If something isn't right, we're here to help.

Order Cancellations
You may cancel your order at any time before it has shipped by emailing support@annastrip.com. Once an order has shipped, it cannot be cancelled.

Return Window
You may request a return within 14 days of receiving your order. Items must be unworn, unwashed, and in their original condition with tags attached.

Eligible Reasons for a Return
- You received the wrong item
- Your item arrived damaged or defective
- You changed your mind

How to Start a Return
Email us at support@annastrip.com with your order number and the reason for your return. If your item arrived damaged or defective, please include photos — this helps us resolve the issue quickly. We'll respond within 1-2 business days with next steps.

Refund Process
Once we receive and inspect your returned item, we'll notify you of the approval status. Approved refunds are issued to your original payment method within 5-10 business days. Returns are free — we do not charge for return shipping.

Exchanges
We currently do not offer direct exchanges. If you'd like a different size or color, please return your original item for a refund and place a new order.

Non-Returnable Items
Final sale items and items marked as non-returnable at checkout cannot be returned.

Questions? Reach us at support@annastrip.com.